Pricing

• How is Buzz priced?

  Buzz uses a flat monthly subscription model. Pricing is based on your organization’s needs, not usage limits, so you don’t get penalized for growing, adopting more animals, or engaging your community more.

• Why doesn’t Buzz charge per animal, adopter, or donation?

  Rescue work is unpredictable. Intake surges, emergency cases, and successful adoption drives shouldn’t increase your software bill. Buzz is designed to support growth, not tax it.

• Why is Buzz not the cheapest option available?

  Buzz is not a template tool or a basic website builder. It replaces multiple systems, reduces manual work, and scales with your organization.

• What’s included in the monthly subscription?

  Your subscription includes access to the full Buzz platform, website hosting, platform updates, integrations, training resources, and ongoing support within standard service boundaries.

• Do all plans include the website?

  Yes. Buzz is a fully integrated platform that includes your website, database, forms, and tools working together. Hosting, security, and platform updates are included.

• Is support included in the subscription?

  Yes. Standard support is included and covers platform questions, troubleshooting, and guidance on how to use Buzz effectively.

• What kind of support is not included?

  Custom development, advanced design changes, complex report creation, and non-standard requests fall outside of included support and may require additional fees.

• Are integrations included in the price?

  Built-in integrations are included where supported. Changes or limitations imposed by third-party platforms are outside Buzz’s control.

• Is training included?

  Yes. Training resources and onboarding guidance are included so your team can confidently use the platform.

• Does pricing include platform updates?

  Yes. All platform updates, improvements, and enhancements are included as part of your subscription.

• Can multiple team members use Buzz without extra cost?

  Yes. Buzz supports collaboration across your team without per-user pricing.

• Does Buzz charge transaction fees on donations?

  No. Buzz does not take a percentage of your donations. Any processing fees come directly from your payment processor.

• Does Buzz lock us into specific tools or vendors?

  No. Buzz is designed to be flexible and rescue-first, not vendor-first. You maintain control over your organization’s workflows and data.

• Is support included in the subscription?

  Yes. Standard support is included and covers platform questions, troubleshooting, and guidance on how to use Buzz effectively.

• What kind of support is not included?

  Custom development, advanced design changes, complex report creation, and non-standard requests fall outside of included support and may require additional fees.

• Can we request customizations?

  Yes. Buzz offers customization options, but requests are evaluated based on complexity and scope. Some custom work may be billable to ensure sustainability for all clients.

• Why doesn’t Buzz include unlimited custom work?

  Unlimited customization creates unpredictable workloads and delays support for other rescues. Clear boundaries allow Buzz to remain affordable, responsive, and reliable.

For details on how support works and how custom requests are handled, see our Support Policy.

• Can pricing change after we sign up?

  Existing clients are not subject to sudden pricing changes. Any future adjustments are communicated clearly and well in advance.

• Is there a contract or long-term commitment?

  Buzz operates on a subscription basis rather than long-term contracts. This gives organizations flexibility while still allowing Buzz to plan responsibly.

• What happens if we cancel?

  If you choose to cancel, your subscription ends at the close of your billing period. Buzz provides clear next steps so you can retain access to your data during the transition.

• Do you offer refunds?

  Because onboarding and setup involve immediate work, onboarding fees are non-refundable. Subscription charges follow standard billing policies outlined at signup.

• Does Buzz charge transaction fees on donations?

  No. Buzz does not take a percentage of your donations. Any processing fees come directly from your payment processor.

• Does Buzz offer nonprofit pricing?

  Buzz is built exclusively for nonprofits and rescues. All pricing reflects that mission-focused model.

• Are discounts available for small or volunteer-run rescues?

  Buzz pricing is designed to be accessible across rescue sizes. If cost is a concern, the team is happy to discuss options before you sign up.