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Is support included in the subscription?
Yes. Standard support is included and covers platform questions, troubleshooting, and guidance on how to use Buzz effectively.
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What kind of support is not included?
Custom development, advanced design changes, complex report creation, and non-standard requests fall outside of included support and may require additional fees.
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Can we request customizations?
Yes. Buzz offers customization options, but requests are evaluated based on complexity and scope. Some custom work may be billable to ensure sustainability for all clients.
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Why doesn’t Buzz include unlimited custom work?
Unlimited customization creates unpredictable workloads and delays support for other rescues. Clear boundaries allow Buzz to remain affordable, responsive, and reliable.
For details on how support works and how custom requests are handled, see our Support Policy.