Frequently Asked Questions

The only other fees that most Rescues will face are from third-party tools (such as a donor management system or email provider) plus the fees to process payments. But you won’t pay any of that to us. Plus we can make recommendations on how to get the most for your money (and in some cases, get access to free tools with nonprofit pricing).

You can use the Buzz version of your site, yes! But wait...what does the Buzz version of my site mean? It means that we will add your website to our software so you get all the benefits of our software with the design that your team built. We call that a win-win. And yes, your designers can be involved the process and they can continue to manage your content for you.

This is actually a fairly involved question, but basically we all own pieces of the site. We use WordPress to power the website, and since it’s an open-source piece of software, we can’t legally grant ownership to anyone. YOU MAINTAIN OWNERSHIP OF ALL DATA including your logo, content, domain name and any assets you bring to the project. We own the themes we use as a starting point for each new website project.

We’ll be sad, but we’ll help you have a smooth transition off the platform. We will help you download all data and site content to ensure you have everything. The actual site files (including the design) are part of our platform and will remain in our possession.

Our clients pay by credit card when they sign up. This card is automatically charged each month moving forward. If you’d like to discuss payments, just let us know.

The Buzz to the Rescues platform is waaaaaay more than a website. this is a framework to manage the business side of your rescue. Everything from knowing where a dog is at any given moment to running reports or communicating with Volunteers, our platform allows you to manage your rescue and get back to helping more dogs quickly and effortlessly.

Absolutely! Our Buzz Builder allows you to manage and update your website once it has been published, at any time. We have extensive support articles to help you in the process. Still need help after reading the articles? Our support team as just a few clicks away.

No, you don't! All Buzz to the Rescues sites come with their own cloud hosting, including SSL security, ensuring your site is secure at all times.

Our themes are built in a way that requires us to host them. We do this to make it easier for us to push frequent updates to a large number of sites. This allows us to ensure we’re providing value to the rescues on our platform on an ongoing basis.

No, we do not offer eMail service. You can get excellent eMail service through Google's GSuite for non-profits. Click Here to learn more.

Conversion is a cinch.

We make it easy to replatform from any other platform. We offer custom, individualized conversions and implementation assistance that will ensure a smooth transition of your data onto the Buzz to the Rescues platform. Our platform is so simple and easy to use that new users are able to hit the ground running without having to spend valuable time and money on arduous training sessions.

The Buzz Team provides sample spreadsheets so you can give us your data. Please note: We do not go into other platforms to extract data, that will be your responsibility. Our team members will then add all data to our platform, allowing you to manage your pets and people from day one. Whether you're on another platform or none at all, we make it easy for you to switch to Buzz to the Rescues.

We are more than happy to work with your designer although we do require the Rescue Point of Contact to be on each call. We cannot work with a designer without the Rescue Director or other decision-making member of the organization. Please note: Buzz to the Rescues is a software platform with a website component. There are limits as to how far we can go for customization. Although we will make every reasonable attempt to customize your website, our team's primary focus is on developing new functionality that will help organizations in their workload.