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Case Study – Rogers’ Rescues

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Roger’s Rescues’ Challenges

  • Roger’s custom-built software required lots of expertise (and effort!) to maintain and update
  • Printing, signing, scanning and storing paper adoption contracts was cumbersome
  • Facilitating offline payments (using checks through the mail) was inefficient
  • Administrative duties added unnecessary stress to volunteers’s lives

Buzz's Solutions

  • Buzz is fully functional and easy to use. No need to hire programmers - Buzz frees you to focus on running your rescue
  • Digitized adoption contracts can be signed easily, even using just a finger on a phone
  • Adopters pay quickly on your site, with all transactions logged for your records
  • By reducing the friction of adoption, Buzz eliminates a huge burden from administrators

Introducing Rogers' Rescues

Rogers' Rescues was founded in Whitehouse Station, New Jersey in May of 2002. It was started by five ­­­individuals that shared a common bond: a love of dogs.

Especially concerned about animals discarded due to age, health, behavioral or other issues, their goal is to help adopt out as many dogs as possible, connecting those neglected or mistreated animals with a new family and a loving home.

Although they originally built their own software system to track and manage all the dogs in their care, the administrative burden associated with its upkeep was ultimately too much to handle.

That’s when Roger’s Rescue discovered Buzz!

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Before Buzz:
Outdated Methods & Costly Software Upkeep

Originally, Roger’s Rescue built their own animal rescue software using Drupal, a popular open-source content management system, or CMS. Once administrators realized that the homegrown system they had programmed themselves was too costly to maintain, they formed a committee to find a solution.

They researched a number of animal rescue software options and ultimately chose Buzz after meeting with Buzz founder Laurie Paquette on a demo. They realized they shared the same passion for saving animals as Laurie, and what’s more, that Buzz was capable of assisting small rescues like themselves.

Other animal rescue software options, especially ones originally designed for larger, centralized locations like shelters, usually treat fostering as a secondary concern. Buzz is always happy to make tailored adjustments and customizations to ensure that every rescue finds success, no matter their size.

“There were a number of customizations we had built into our old system, and of all the options we researched, Buzz was the most receptive to rebuilding or replacing that same functionality for us in a new system. In the past, it never felt like we were somebody’s priority. Now, it feels like someone has taken a huge amount of stress off my plate.

Amanda Applegate
Rogers Board Member

After Buzz: A Streamlined & Flexible Solution

One of Roger’s Rescues’ major pain points was administrative.

In the old days, they would print, sign, scan and sometimes mail contracts to their adopters. Then they would wait. Payments worked much the same way, with successful adopters literally mailing checks to Roger’s’ Treasurer, leading to delays that lasted months.

As anyone that runs a rescue knows well, delays like this can lead to disaster. Reducing the friction of adoption makes it easier to save more lives, and that’s where Buzz came in.

With all the information in one place, Buzz’s functionality made it possible for Roger’s Rescues to do almost everything without ever leaving the system. They could vet and approve online applications, send out contracts for signature, and process payments quickly and easily.

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“It was way more intuitive than I expected it to be. Even the newbies, who are not all tech savvy, pick things up quickly and manage not to break anything.“

Amanda Applegate
Rogers Board Member

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How Buzz Does It: What Sets Us Apart

Intuitive Design That’s Easy to Learn

Buzz was designed from the ground-up for foster-based rescues, and it shows. For example, Roger’s Rescues prefers that their fosters all train on the system in advance, even if they’re not fostering a dog at the moment. Buzz’s functionality is such that even new volunteers find it very easy to learn.

Powerful Functionality Saves Time

Rescue Directors and administrators know that volunteer time is at a premium, and shouldn’t be wasted. That’s why when certain breeds come in, they know not to put those pets on PetFinder right away, as it will overload the person charged with vetting adoption applications. “A 10-year old Pitbull with medical problems is not the same as a 1-year old Yorkie,” Amanda explained. ”One may not get adopted right away, and the other will have 35 applications within an hour.”

With Buzz, all it takes is one click of the mouse to hide a new dog from the website or PetFinder, and one click to put it back up. This reduces the administrative burden of the rescue, allowing volunteers to focus their energy where it matters most.

Making the Switch Is Easy

Switching to Buzz is simple, whether you’re moving from paper files, spreadsheets or another software platform entirely. We make the transition smooth and stress-free, adapting to your timeline and comfort level.

Some rescues prefer to take a few weeks, while others get up and running in just a weekend. No matter what, the process includes four key steps:

  • Website Creation:
    We build your new website (or recreate the look and feel of your existing website)
  • Application Customization:
    We input your organization's unique foster, volunteer and adoption applications
  • Data Migration:
    The Buzz Team will assist in the importation of your data so you can get started without disruptions
  • Training:
    Extensive, live online training complement our video library to ensure all team members can effectively use the new tools from Day 1

Buzz provides hands-on training and ongoing support, ensuring your team feels confident using the system right away. Even if you bring on new volunteers or staff years later, we offer the same resources and guidance to get them up to speed quickly.

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Save More Lives
Buzz to the Rescues

The partnership between Roger’s Rescue and Buzz has been transformative, freeing up valuable time and reducing the overall stress involved in running the organization.

By leveraging Buzz’s technology, Rogers was able to simplify and enhance their operations, reduce their overall stress, and free up valuable time so they could spend it in ways that better served their community.

If you’re ready to see how Buzz can help your organization achieve the same success,
we’d love to show you how.
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