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Buzz vs Petpoint

Posted: August 19, 2025 / Posted in: Uncategorized

Buzz vs PetPoint

Buzz is an independent provider that focuses on giving rescues full control and a seamless, all-in-one solution. Buzz was created to save more animals, full stop. PetPoint has been in the industry for years as part of Pethealth Inc., and is well-known among shelters and larger animal organizations, but is tied to a larger corporate framework.

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Buzz was built from the ground up with a mission-driven mindset, offering a website, hosting and animal management software in a single product. Buzz is not part of a larger pet insurance or microchip conglomerate, so it does not push add-on products. Instead, it concentrates on making the work of nonprofits easier.

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PetPoint exists under the umbrella of 24Pet, which is itself owned by Pethealth Inc., an insurance company. Part of an integrated group of platforms, services and products, PetPoint’s corporate owners have three primary products: pet insurance, veterinary supply, and microchips. PetPoint’s animal management software was designed to feed and maintain Pethealth Inc.’s insurance, microchip and pet recovery ecosystem.

Buzz vs. PetPoint at a glance

See how Buzz and PetPoint’s features compare.

FEATURE Buzz to the Rescues
Corporate Values Mission-based organization focused solely on saving animals and streamlining the work of animal rescues. Insurance-first profit-based corporate subsidiary focused on sales, serving multiple stakeholders.
Features New features are released frequently. Poorly designed, with new updates leading to functionality breakdowns.
Website Buzz has a fully-integrated website and software included. Must pay separately for the website and the software.
Support Buzz has responsive, people-centered support. Generic support, with less attention per customer.
Ease of Use Buzz has a modern, intuitive design that is easy to learn and use. Clunky and counterintuitive interface and functionality.
Learning Curve Buzz’s interface is built for quick onboarding and easy data entry, especially important for volunteers who might be short on time. Widely used in municipal shelters, PetPoint offers extensive features but can be overwhelming for smaller rescues or volunteer-based groups
Core Audience Designed in collaboration with foster-based rescues. Intended for centralized locations: "For Shelters, By Shelters."

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What Clients Think

It's been fantastic!

It has reduced the amount of time we spend processing applications and posting dogs, and we even eliminated a couple of volunteer "positions" so that those folks could be used for different tasks.

~ Amanda A. | Board Member

A great move for our rescue

Our adoptions and intakes have increased since using Buzz. We are able to have custom reports made within weeks rather than months(or years) and we have more access to the information we need. Most of our information can be stored in the software so we have far fewer side documents to manage. We love having easy access to our website right in the software, even for folks who know nothing about building or maintaining a website.

~ Janean L. | Foster Coordinator

It does EVERYTHING

Buzz to the Rescues is a seriously passionate team with a nonstop dedication to rescues and animals. The platform itself is so good (easy, modern, intuitive, customizable) I wish I could use it for other parts of my life!

~ Tania L. | Board Member

Mission vs. Profit

Most Buzz clients pay $99 per month for a powerful, fully-integrated website and animal rescue software in one. There are no additional fees, and no per-adoption fees. Buzz’s goal is to save more animals, and we do that by ensuring that costs stay low.

In contrast, ShelterLuv charges you a monthly fee plus a flat fee of $20 per adoption, unless you agree to use their credit card processor for almost all payments, in which case they still charge a fee of $2 per adoption.

This can result in a huge difference in monthly costs, and also limits your ability to serve clients that prefer to pay with Venmo, Zelle, CashApp, cash, check or other methods.

Keep With Buzz, the Animals Come First
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Design Makes a Difference

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Buzz was originally designed for home-based rescues, shelters and sanctuaries, built based on the needs and suggestions of the rescues we partnered with. While Buzz's deep functionality can support animal welfare organizations of any size, we primarily partner with foster-based rescues.

PetPoint, on the other hand, is marketed on their website as "for shelters, by shelters." Besides their role as a sales vehicle for insurance and microchip products, this represents a fundamental difference between our two organizations.

While PetPoint (and their sister organization Chameleon) may be useful tools for some large brick and mortar shelters, they were not designed for home-based foster organizations like Buzz. PetPoint is not necessarily a bad product, it’s simply a solution for a different problem, a product for a different audience.

Buzz Was Built For Foster-Based Rescues

Online Reviews and Credibility

Using popular software comparison sites like Capterra or G2 is often a good way to get started on your research journey. Unfortunately, there are practically no online reviews of PetPoint. We found only one on Capterra, whereas Buzz has dozens of reviews by happy customers with an average rating of 5 stars.

While you'll have to make the choice that's best for your rescue organization, it's always nice to hear what other people have to say. We're happy to report that Buzz has a great reputation, and it's only getting better.

Buzz Has Better Reviews Online
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Buzz's All-In-One System is Unique

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Buzz is completely unique in the marketplace, in that it is the only combination website + animal rescue software. There are no information silos or data-entry duplication of efforts, and all of the data you enter can be leveraged across all of our modules, all for a flat monthly fee. Anything you change in the backend can instantly be reflected on the client-facing website.

With Buzz, clients can choose to refresh their look using one of our existing templates, or we can replicate the exact look and functionality of your existing site. Either way, clients keep their domain and existing SEO equity, and have complete control over editing and improving their (free) website design over time.

Buzz's All-In-One Product Simplifies Your Day-to-Day

Quick and Easy Onboarding

Buzz onboarding has been done over a weekend, but often is best scheduled over a few weeks. Buzz always adjusts to the client's timeline. We can get you up and running quickly if you need it. To accomplish this, many of our modules come pre-populated and ready to go. While we can customize just about anything, there is no need to start from scratch, saving valuable time.

For example, Buzz’s medical section has out-of-the-box functionality that includes pre-populated sections for Vaccines & Preventatives, as well as common Medical Exams and Tests. Not so with other systems. Their onboarding requires much more time-consuming manual data entry.

Superior Onboarding Speed

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POPULAR INTEGRATIONS

In addition to our all-in-one website + animal rescue software platform,
you can connect your essential business tools to Buzz to the Rescues and make it your rescue control center.

Pets

Buzz to the Rescues - Petfinder
Buzz to the Rescues - Adopt-a-Pet
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PAYMENTS

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EMAIL

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SOCIAL

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ANALYTICS

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Boost Adoptions, Donations and Community with Buzz

Loved By Over
Users

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In 11 Countries
On 5 Continents

Customer Stories

How to Switch to Buzz from petpoint

Joining Buzz from ShelterLuv is easy! All it takes is a few simple clicks to get started onboarding. Our typical onboarding workflow is included below. We say “typical” because Buzz will always adjust onboarding to fit a new client’s needs.

Website

Use one of our many templates or use your own design.

Your Rescue Coach will create the shell of your site, add your logo, colors and fonts. We will teach you how to edit the site (HINT: Its super easy). You will have access to the site throughout the onboarding process.

We have an entire library of 30 pages chock full of content that is available to you. Use what you like and delete what you don't.

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Applications

The Buzz Team will completely customize your Adoption, Foster and Volunteer Applications.

This step is simple and should not take long. All we need to complete this task is for you to share your current Adoption, Foster and Volunteer applications.  

 When onboarding, we’ll provide a spreadsheet like the one below. You’ll share the fields you want applicants to fill out, and voila - you’re done! Simply follow the instructions you find at the top of each sheet and check the box on the last sheet to let us know when you’re done.  

 Need any help? Refer to one of our helpful onboarding videos for further instruction, or email us for direct assistance.

Click to See How the Customization Process Works
AppCustomization

Data

We will import your Animals, Adopters, Fosters, & Volunteers.

Transferring your existing data into Buzz is a breeze. Just like with your Applications, once we receive your Data in our spreadsheets, our team will import it and upload it to your new site so you can hit the ground running.
 

To help you do so, we have created step-by-step instructions that are easy to follow. As long as we know which software you are migrating from, we can provide the documents and assistance you need to get started. 

 The Buzz Team will also review all spreadsheets prior to launch to ensure the data has been entered correctly. 

Click See How We Upload Your Data
 Click here to see sample spreadsheets,
data

Training

Now that we're getting close launch, let's make sure your team is trained!

We offer two types of training sessions:

  • Train the Trainer:
    This is used by organizations that have more than 20 people.
    We recommend that directors or team leaders in each area of your organization learn their roles and responsibilities in Buzz so they can effectively train other team members.
  • All Team Training:
    This is used by organizations that have fewer than 20 people.
    We suggest that all members of your organization attend and learn their workflows in the software.

Each training session will be recorded and provided to the Director for members who cannot attend the training session. Each session runs for approximately 45 minutes.

Buzz-Training

Launch

We cannot make your site live without you!

In order to activate your new website, we need to point your domain to the new site files on the Buzz server. This is a simple process that the Buzz Team will do for you. 

Needed Access

Buzz requires the following to complete the process: 

 Name and link to your domain hosting company
(IE: GoDaddy, Network Solutions, HostGator) 

 Technical Access to that account 

 Access to the person in your organization on the day of launch in case there are security codes that we need. 

 Please Note: Our Team is only authorized to point domains from the domain hosting companies listed above. If you use a different company to host your domain, we can still handle it fairly easily, but you may need to get the hosting company’s helpdesk involved as well. 

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WHat Is Happening Behind The Scenes

Step One: Pointing the NameServers

You or the Buzz team will update the NameServers in your Domain Hosting account (GoDaddy, Blue Host, Network Solutions, etc.).

Time: Typically 2-24 hours (NOTE: This period is called Domain or DNS Propagation and refers to the amount of time needed for DNS changes to update across the web. Updating the nameservers of a domain usually takes 0 to 24 hours to take effect, but they are known to take as long as 48 hours to go into full effect.)

Step 2: Securing the site

Once the NameServers have propagated, the Buzz Team will add the SSL certificate to your domains. From the time of propagation until the SSL certificates are installed the site may show a red warning sign to site visitors showing the site is not safe. This will change as soon as the SSL certificate has been installed.

Time: This typically takes approximately 30 minutes.

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